Email to BMC Helix Security
AI-driven BMC Helix security incident creation from inbound emails with harmful attachments so security teams respond to threats the moment they arrive - before standard filters catch them.
When a potentially harmful email arrives - one carrying a shell script, an executable or another suspicious attachment - it may pass standard email filters undetected. By the time a security analyst spots it and manually raises an incident in BMC Helix, the threat has had time to spread or go uncontained. This Integration Pack monitors a designated inbox via IMAP for inbound emails with risky attachments. When a threat is detected, the IntelliPaaS AI Thinker node applies logic checks and generates a complete security incident in BMC Helix with the email subject, sender, recipients and full message details included. The incident is created automatically so the security team can begin investigation immediately with every relevant piece of context already in the ticket.
Watch the agent run, end to end
Why deploy this use case
Every inbound email with a risky attachment is assessed by AI and automatically creates a BMC Helix security incident with subject, sender, recipients and full message details.
The IntelliPaaS AI Thinker node applies logic checks to assess attachment risk and generate an incident description before the Helix record is written.
Security incidents are created in BMC Helix with complete email context - subject, sender, recipients and message body - so analysts begin investigation without hunting for details.
The security team receives an immediate notification when a new threat incident is created in Helix so containment begins the moment the email arrives.
Threats carried in email attachments that bypass standard filters are detected and escalated to Helix ITSM automatically so no risky email goes uninvestigated.
Every email inspection, AI assessment and incident creation is logged in BMC Helix giving security and compliance teams a complete and auditable threat response record.
AI-Driven Security Incident Detection from Email to BMC Helix
See how IntelliPaaS monitors an inbox for inbound emails with harmful attachments, applies AI logic checks and automatically creates a complete security incident in BMC Helix with subject, sender, recipients and message details.
Questions teams ask
How quickly can we get the Email to BMC Helix Security Integration Pack running?
Most teams are live the same day. Connect your BMC Helix account, confirm the field mapping and the agent starts running against your own data. There is no infrastructure to provision and nothing to deploy.
Do we need to write any code?
No. The Integration Pack ships with the trigger, the agent logic and the actions already configured. Everything is adjusted from the IntelliPaaS dashboard, so your operations team can own it without waiting on engineering.
How often does data sync?
The agent runs on every qualifying event in BMC Helix, so records land in the target system within moments rather than waiting for an overnight batch. You can also put the Integration Pack on a schedule or trigger a run by hand when that suits your process better.
What happens if a record fails to sync?
Failed runs are retried automatically, and anything still unresolved is held in a review queue with the full error trace attached, so nothing is dropped silently. Your team is alerted and can replay the record once the cause is cleared.
Can we customise the field mapping?
Yes. Every field the Integration Pack maps is editable, and you can layer on your own conditions, filters and transformations without leaving the Integration Pack.