Elevate guest experiences by notifying staff of VIP arrivals from ROLLER via Microsoft Teams

• Trigger Teams alerts the moment a VIP or member scans their ticket
• Display guest name, membership tier and location of entry
• Notify guest services or management teams for immediate greeting
• Sync check-in timestamps for accurate service tracking
• Ensure consistent, high-touch service for your most valuable customers

Start every week informed with an automated ROLLER performance brief in Microsoft Teams

• Auto-compile revenue and attendance data from the previous week (Mon-Sun)
• Post a Monday morning summary to leadership Teams channels
• Highlight key trends: total revenue, guest count and top-selling packages
• Eliminate manual report generation and Monday morning data scrambling
• Align management teams instantly on last week's results

Stay ahead of peak crowds by notifying operations before a time slot sells out:

• Monitor ROLLER ticket availability for upcoming time slots
• Detect when a slot reaches 95% sold based on remaining capacity
• Send an automated Microsoft Teams message to your Operations channel
• Help staff prepare crowd control and open extra lanes or counters

Build a historical attendance model by auto-logging ROLLER guest counts to Excel 365

• Automatically append a new row with total daily check-ins to Excel 365
• Capture accurate guest counts at the close of every business day
• Eliminate manual data collection and spreadsheet updates
• Build a long-term dataset for trend analysis and forecasting
• Empower operations teams with reliable historical traffic data

Streamline financial reporting by auto-logging daily ROLLER revenue to Excel 365

• Automatically append a new row to your Excel 365 sheet every night
• Capture total revenue broken down by Tickets, F&B and Merchandise
• Eliminate manual data entry and potential copy-paste errors
• Build a continuous, real-time historical dataset for analysis
• Ensure your finance team has up-to-date figures every morning

Streamline payroll prep by logging daily staff hours from ROLLER to Excel 365

• Automatically append daily total hours worked per staff member to Excel 365
• Consolidate shift data into a single, easy-to-read payroll estimation sheet
• Eliminate manual transcription of timesheets and punch clocks
• track labor costs daily against operational metrics
• Reduce payroll processing time and human error

Capture every school group opportunity by logging inquiries to Excel 365 instantly

• Monitor ROLLER for new school group "Contact Us" form submissions
• Automatically extract school name, contact details and group size
• Append a new row to your "Leads" sheet in Excel 365 immediately
• Create a centralised master list for sales team assignment
• Ensure no high-value educational group booking falls through the cracks

Create a secure exception log for loss prevention by tracking high-risk transactions automatically:

• Listen in ROLLER for transaction types: Void, Refund or 100% Discount
• Capture critical details including staff name, time, amount and reason
• Append each event to a secured Excel 365 master sheet for audit history
• Support weekly review by security and finance to detect internal theft patterns

Maximise guest feedback and social proof by automating your post-visit review process:

• Daily schedule checks ROLLER for bookings where the visit date was yesterday
• Automatically triggers a "Visit Complete" event in ActiveCampaign for each guest
• Instantly sends a personalised "Rate your experience" email with an NPS survey link
• Drive positive reviews and actionable feedback without manual intervention

Transform every ROLLER ticket purchase into a personalised guest experience with ActiveCampaign:

• Monitor ROLLER for new online or in-venue ticket purchases
• Instantly check if the guest's email exists in ActiveCampaign
• Create new subscriber profiles and add them to a "New Visitor" list
• Trigger timely "Before you arrive" or "Thanks for visiting" email flows based on booking dates

Coordinate downtime effectively by syncing ROLLER maintenance to Google Calendar

• Automatically sync scheduled attraction maintenance from ROLLER to an operations Google Calendar
• Clearly visualise downtime blocks for rides, lanes, or areas
• Ensure staff rosters align with asset availability
• Prevent sales teams from booking events on closed attractions
• Keep maintenance and operations teams perfectly aligned

Keep your party schedule in sync by auto-adding ROLLER bookings to Google Calendar

• Automatically sync confirmed party bookings from ROLLER to a shared Google Calendar
• Include customer name, party package and room assignment
• Update calendar events if booking times or details change
• Give floor staff and hosts visibility without ROLLER access
• Prevent double-booking and streamline room preparation

Keep leadership aligned by syncing ROLLER venue buyouts to Google Calendar

• Automatically sync full venue hire bookings from ROLLER to a management Google Calendar
• Block out dates clearly to prevent conflicting events or meetings
• Include client details, event type and exclusivity times
• Ensure all departments are aware of closure dates for general public
• streamline long-term planning and staffing schedules

Elevate guest experiences by notifying staff of VIP arrivals from ROLLER

• Trigger Slack alerts the moment a VIP or member scans their ticket
• Display guest name, membership tier, and location of entry
• Notify guest services or management teams for immediate greeting
• Sync check-in timestamps for accurate service tracking
• Ensure consistent, high-touch service for your most valuable customers

Prevent stock discrepancies with instant bi-directional inventory updates:

• Sync stock level changes from Shopify directly to BigCommerce in real time
• Update Shopify inventory instantly when sales occur on BigCommerce
• Maintain accurate availability across both storefronts automatically
• Eliminate overselling risks and manual stock adjustments

Maintain perfect catalog consistency across your eCommerce stores with automated bi-directional syncing:

• Automatically create a matching product in BigCommerce when a new item is added to Shopify
• Map SKU details including title, description, price and images
• Sync inventory levels bidirectionally to prevent overselling on either storefront
• Ensure stock updates in one system instantly reflect in the other

• Monitor QuickBooks continuously for invoices that become overdue and trigger the risk flagging workflow automatically
• Identify the linked Salesforce account for the overdue customer and update it with a Financial Risk flag immediately
• Assign a high-priority follow-up task to the account owner in Salesforce so collections action begins without waiting for a manual alert from finance
• Account owners see overdue payment status directly in Salesforce before closing new deals or extending further credit to the flagged account
• Finance and sales teams stay aligned on customer payment status automatically - no manual emails, no missed overdue accounts

• Extract Salesforce user records including name, job title, department, contact details and role and create matching People records in BMC Helix ITSM automatically
• Validate required fields before creating or updating the Helix ITSM People record to prevent incomplete or misconfigured identity data reaching the service desk
• Sync ongoing Salesforce changes - department transfers, role updates and leavers - to the corresponding Helix ITSM People record without manual intervention
• Notify HR and IT administrators when a People record is created or updated so access provisioning and service assignments can be confirmed
• Service desk teams always have accurate people data in Helix ITSM so tickets are routed to the right person with the correct role from day one

• Detect qualifying incidents in BMC Helix ITSM and automatically create a matching xMatters event with incident severity, category, type and description
• Validate incident priority and category before triggering the xMatters event so low-priority noise does not page on-call teams unnecessarily
• Sync acknowledgements, status changes and resolutions bidirectionally between Helix ITSM and xMatters so both platforms always reflect current incident state
• Notify the correct on-call responders in xMatters the moment a qualifying incident is raised in Helix with no manual escalation step required
• On-call teams acknowledge and respond to incidents in xMatters with complete incident context from Helix - no switching platforms to find the details

• Trigger a Helix Business Workflows process template and automatically create or update the matching employee record in Workday with position, compensation, benefits and personal details
• Validate required fields in the process template before writing to Workday so incomplete or misconfigured employee data never reaches HR or payroll
• Sync position changes, compensation updates and role transfers from Helix to Workday automatically so payroll always runs with current data
• Notify HR administrators and payroll managers when an employee record is created or updated in Workday so downstream provisioning can begin immediately
• Deactivate a leaver in Helix and the corresponding Workday record is updated immediately so system access and benefits are not retained beyond the last working day

• Post new BMC Helix ITSM incidents to a designated Slack channel automatically with incident title, priority level and full description
• Send every work note added in Helix to the same Slack thread so the investigation stays visible without manual copying
• Notify the correct IT and engineering team in Slack the moment an incident is created or reaches a critical status change
• Keep the full incident conversation - updates, notes and escalations - in one Slack thread so nothing gets missed across shifts
• IT teams respond to incidents directly in Slack with complete context from the moment the ticket lands in the channel

• Detect qualifying SCOM alerts and automatically create or update a BMC Helix ITSM incident with alert status, key details and resolution notes
• Sync status changes, escalation details and resolution notes bidirectionally between SCOM and Helix ITSM so both teams always see the current state
• Notify IT operations and support teams immediately when a new incident is created or an existing incident is updated from a SCOM alert
• Maintain a complete incident and alert lifecycle history across both SCOM and Helix ITSM for audit and compliance requirements
• IT teams act on a structured Helix ITSM incident the moment SCOM raises a qualifying alert - no manual ticket creation, no missed infrastructure events

• Sync recent QuickBooks invoices, payments and expenses to Power BI automatically on a schedule or triggered by new transactions
• Map QuickBooks financial data to core KPIs including revenue growth, gross margin, cash flow status and overdue accounts
• Refresh Power BI datasets automatically so charts and executive dashboards always reflect current QuickBooks data
• Finance and leadership teams review up-to-date financial performance in Power BI without waiting for manual exports or end-of-month reports
• Growing transaction volumes are handled automatically so dashboard performance stays consistent as the business scales

• Monitor PagerDuty for new security incidents and apply qualifier-based routing to determine whether the incident should create a Freshdesk ticket
• Automatically create a Freshdesk ticket for each qualifying PagerDuty incident with incident title, urgency and priority mapped across - for example a P1 high-urgency authentication failure alert
• Give the security and support team immediate visibility in Freshdesk with a structured, open ticket the moment the PagerDuty incident is submitted
• Detect status updates in PagerDuty - including resolution - and push the change to the linked Freshdesk ticket automatically so both systems always reflect the same state
• IT and security teams act on a structured Freshdesk ticket immediately with full incident context - no manual bridging, no communication gaps between platforms

• Detect when a BMC Helix ITSM incident is marked Resolved and automatically trigger the knowledge capture workflow via the Helix adapter
• Pass incident title, description, comments and resolution details through the AI agent to generate a clean, structured knowledge article
• Create a new Confluence page automatically with the incident title as the page title and the AI-generated content in the body
• Publish the article to the configured Confluence space immediately so the knowledge is searchable by IT teams and end users from the moment the incident closes
• IT engineers find documented fixes in Confluence the next time the same issue occurs - reducing investigation time and preventing the same problem from going unsolved twice

• Monitor Aircall specifically for missed inbound call events - not answered calls - and trigger ticket creation automatically the moment a call goes unanswered
• Create a new Freshdesk ticket with the missed call details so the caller's enquiry is immediately tracked and assignable in the support queue
• Process the voicemail recording through an AI step to generate a concise plain-language summary of what the caller needed
• Append the AI voicemail summary to the existing Freshdesk ticket as a note so agents open one ticket with both the missed call record and the caller's request already captured
• Support, sales and account teams follow up on every missed call with full context - no manual inbox monitoring, no missed voicemails, no lost leads or support requests

• Monitor ServiceNow continuously for incident create and update events via the ServiceNow adapter and push each change to Power BI immediately using the Push Rows connector
• Update Power BI dashboards in real time with total ticket count, open versus closed counts, incident priorities and current status as each incident event is processed
• Track incident progression automatically from New through Resolved to Closed with calculated incident durations appearing in Power BI as each status change is processed
• Calculate and display SLA compliance metrics in Power BI automatically - for example showing a ticket resolved within three minutes contributing to ninety-eight percent SLA performance
• Operations, support and leadership teams monitor live IT service performance in Power BI without manual exports, scheduled refreshes or stale data

• Keep Xero contacts continuously aligned with HubSpot contacts so overdue invoice tasks are always created on the correct matching record
• Detect the moment an invoice becomes overdue in Xero and automatically trigger the task creation flow for the relevant contact
• Create a new HubSpot task on the matching contact clearly labelled to indicate the Xero invoice is overdue and including the outstanding amount
• Sales and account management teams see an actionable follow-up task directly inside HubSpot tied to the right customer the moment the invoice becomes overdue
• Finance and sales stay aligned on outstanding invoices automatically - no manual alerts, no hidden aging balances, no overdue amounts forgotten in the accounting system

• Sync new Xero contacts to Salesforce as matching account records automatically so every customer is represented in both systems before an invoice becomes overdue
• Monitor Xero invoices continuously for each contact and detect the moment a due date passes and an invoice moves into an overdue state
• Create a new high-priority case on the related Salesforce account automatically with the subject overdue invoice and the outstanding amount in the case description
• Give account and sales teams immediate visibility of the overdue amount in Salesforce with all key invoice details already populated in the case record
• Finance and sales stay aligned on outstanding amounts automatically - every overdue invoice becomes a visible, trackable case rather than a hidden aging balance

• Detect every booking refund event in ROLLER and automatically trigger the credit memo creation workflow in QuickBooks
• Create a QuickBooks credit memo matching the exact refund amount, original line items and guest details from the ROLLER booking record
• Handle high volumes of refunds - weather closures, sick guests, operator cancellations - without any manual QuickBooks entry for each event
• Ensure every refund is recorded accurately in QuickBooks the moment it is processed in ROLLER so accounts are never behind on credit memo entries
• Finance teams reconcile refunds from a complete QuickBooks record rather than chasing manual entries - closing the bookkeeping loop without human touch

• Detect every membership payment collected in ROLLER and automatically trigger a QuickBooks sales receipt creation for that payment
• Create the sales receipt tagged as recurring revenue so membership income is correctly separated from one-off booking revenue in QuickBooks from the moment of collection
• Transfer member details and payment amount into the QuickBooks sales receipt so every record is complete and accurate without manual data entry
• Handle payment cycles across hundreds or thousands of members automatically so finance teams are never manually processing membership receipts at scale
• Finance and leadership teams report on ARR from accurate, separated QuickBooks membership revenue records - no manual tagging, no revenue misclassification at month end

• Detect every ticket redemption event in ROLLER at the point of guest check-in and trigger the post-visit discount workflow automatically
• Generate a unique Shopify discount code for each redeemed ticket so every guest receives a personalised, single-use offer
• Schedule the discount code delivery to the guest's email address two hours after their visit - timed to reach them while the experience is still fresh
• Send a personalised post-visit email containing the discount code and a thank-you message directing the guest to your Shopify merch store
• Every guest check-in becomes an automated repeat purchase driver - no manual follow-up, no missed post-visit window, no disconnected ROLLER and Shopify revenue streams

• Detect when a Shopify ticket checkout is abandoned and automatically trigger the follow-up email workflow for that customer
• Send a targeted recovery email containing a direct link to the ROLLER booking page for the relevant session - not a generic Shopify cart link
• Include an urgency message about session availability so the customer has a reason to complete the booking now rather than later
• Time the email to reach the customer while their purchase intent is still warm - recovering ticket revenue without any manual follow-up from the venue team
• Venues close the cart abandonment gap for ticket sales specifically - the only recovery path that routes the customer directly back into the ROLLER booking flow

• Detect when a guest completes their ROLLER waiver signature and immediately trigger the pre-visit email workflow for that booking
• Send a personalised pre-visit email containing directions, parking information and what to bring so guests arrive prepared and on time
• Include a skip-the-queue tip specific to the guest's session so check-in is faster and the in-venue experience starts well
• Add relevant upsell offers for add-ons tied to the guest's booking - food and beverage, upgrades, merchandise - at the moment the guest is most engaged and certain to attend
• Waiver completion is the strongest confirmed-attendance signal in ROLLER - triggering pre-visit communication here reduces no-shows and increases add-on revenue at the highest-intent moment in the guest journey