ROLLER <-> Email

Automated personalised pre-visit emails triggered by ROLLER waiver completion so guests receive directions, tips and add-on offers at the moment they are most certain to attend.

Most venues send pre-visit emails at the point of booking - but booking confirmation is not the strongest signal that a guest is definitely coming. Waiver completion is. A guest who has signed their waiver has taken an active, deliberate step towards their visit. They are far more likely to show up, and far more likely to engage with pre-visit content, than a guest who booked three weeks ago and has not thought about it since. This integration pack uses the ROLLER waiver signature as the trigger for a personalised pre-visit email. The moment a guest signs, IntelliPaaS sends a tailored message with directions, parking information, what to bring, a skip-the-queue tip and relevant add-on upsells for their specific session. No venue does this automatically today. The result is a pre-visit communication that reaches guests at exactly the right moment - reducing no-shows and giving operators a high-conversion window to increase add-on revenue before the guest arrives.

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Why Deploy This Use Case

Use Case Highlights

Waiver-triggered pre-visit email

Every ROLLER waiver completion automatically triggers a personalised pre-visit email with directions, parking, what to bring, a skip-the-queue tip and relevant add-on upsells for that guest's session.

Highest-intent trigger point

Waiver completion is the strongest confirmed-attendance signal in ROLLER - triggering pre-visit communication here reaches guests at the moment they are most certain to show up and most engaged with the upcoming visit.

Timely directions and arrival info

Directions, parking information and what-to-bring details reach guests after waiver signing rather than at booking - when the visit is imminent and the information is actually useful.

Skip-the-queue check-in tip

A skip-the-queue tip included in the pre-visit email reduces check-in congestion and ensures the in-venue experience starts positively from the moment the guest arrives.

High-conversion add-on upsell window

Add-on upsells for food and beverage, upgrades or merchandise are delivered at the highest-intent moment in the guest journey - after waiver signing, before arrival - increasing add-on conversion compared to offers sent at booking.

Reduced no-shows and increased add-on revenue

No venue automates pre-visit emails from the waiver trigger today - operators using this pack deliver a guest experience advantage and a measurable reduction in no-shows without any manual communication effort.