For venue managers, guest feedback is a goldmine of information, but staying on top of every review can feel like a full-time job. When a guest leaves a 1-star review or a glowing 5-star compliment, they expect a quick response, yet manual emailing often takes hours or days.

The IntelliPaaS ROLLER to AI Feedback integration solves this by using artificial intelligence to read, understand and respond to your guest reviews instantly. This means every visitor feels heard the moment they hit submit, allowing you to focus on running your venue while the AI handles the paperwork.

How the AI Feedback Loop Works

This integration acts as a 24/7 digital assistant that monitors your ROLLER platform and handles communications automatically:

• Instant Detection: The IntelliPaaS adapter constantly watches for new ROLLER guest feedback notifications.​
• Smart Sentiment Analysis: An AI agent reads the feedback to determine if the guest is happy or upset, adjusting its tone to match the situation.​
• Personalised Responses: The system drafts a unique email that uses the guest's name and references their specific comments, ensuring it doesn't sound like a generic template.​

Key Business Benefits

Automating your feedback loop isn't just about technology; it's about protecting your brand and saving your team's most valuable resource time.

• Immediate Service Recovery: By apologising instantly for poor ratings, you can resolve issues before a guest decides to post a negative public review online.​
• Reinforced Guest Loyalty: Happy guests receive immediate thanks, making them feel valued and more likely to return for another visit.​
• Total Operational Efficiency: You can handle an unlimited volume of feedback without hiring extra staff or adding to your manager's daily to-do list.​

Use Case Highlights

The ROLLER to AI integration is designed for professional results with zero technical effort required from your staff:

• Context-Aware Replies: The AI knows the difference between a complaint about wait times and a compliment about a staff member.​
• Brand Consistency: Every email includes your custom professional signature, ensuring the communication always looks official and polished.​
• Relationship Building: Turning a one-way review into a two-way conversation transforms a simple visit into a lasting relationship.​

See It in Action

Watch the Video Demo:

See how IntelliPaaS turns every guest review into a relationship-building opportunity. Watch as a low-star rating in ROLLER triggers an immediate, empathetic AI apology that recovers at-risk customers before they leave your venue.

Stop letting valuable feedback sit unread in an inbox. Streamline your guest engagement and ensure every visitor feels heard without adding a single task to your manager's plate.

Check out our Integration Packs to get started with these templates and more.