In fast-moving IT environments, the manual handling of incident alerts via email slows teams down and risks errors. IntelliPaaS removes these obstacles, delivering instant, automated incident detection, creation, and notificationdirectly from your email inbox to BMC Helix.​

What IntelliPaaS Enables

IntelliPaaS makes incident management effortless by:

• Detecting outage and risk keywords in incoming emails
• Instantly generating Helix tickets with complete incident context
• Assigning priorities and urgency for faster escalation
• Eliminating manual data entry and inbox monitoring for operators
• Alerting the right team members the moment an incident occurs​

Zero-Code to Pro-Code Flexibility

Use ready-made workflows for rapid deployment or customize automation with advanced scripting. Connect Helix with related platformsJira, ServiceNow, Teams, SAP, morefor end-to-end incident lifecycle management. Enterprise-grade governance, audit trails, and hybrid deployment options meet all compliance needs.​

Real-World Results

Teams adopting IntelliPaaS experience:

• Reduced risk of missed alerts & faster response
• Heightened service uptime and operational reliability
• Staff freed to focus on investigation and strategic projects​

See It in Action

• Watch the Video Demo: Explore how IntelliPaaS brings real-time, contextualized incident automation to Helix.​
• Discover this out-of-the-box use case for Free

Empower your IT operations with seamless automation and give your team the reliability and speed they deserve. Check the video, and get started today.​​