Imagine a world where tickets don’t just get created, they create themselves. No manual entry, no copy-pasting between systems, no delays in getting issues resolved. With IntelliPaaS, that’s not a vision of the future. It’s happening today.

The Problem: Manual Data Handoffs Slow Everything Down

In IT service management, speed and accuracy are everything. Yet for many organisations:

• Support tickets are created manually — often long after the incident occurs.
• Critical information is lost in translation between systems like JIRA, BMC Helix or ServiceNow.
• Prioritisation is inconsistent, leading to delays in addressing high-impact issues.
• Global teams waste hours on repetitive data entry and language translation.

This isn’t just inefficient — it’s a direct hit to operational performance and customer satisfaction.

The IntelliPaaS Approach: AI-Driven, Hands-Off Ticket Creation

With IntelliPaaS, you can completely remove the friction from ticket creation and routing. Our AI-powered integration platform connects JIRA, BMC Helix, ServiceNow and dozens of other tools in real time, doing the heavy lifting for you.

Here’s how it works:

1. Trigger Detection IntelliPaaS listens for defined triggers -a production system alert, a monitoring tool event, or a customer email.
2. Data Extraction & AI Transformation Incident details are pulled automatically. AI translates the content into the preferred language of your service team, standardises formatting, and enriches the description with key diagnostic details.
3. Smart Prioritisation Machine learning models assess severity, impact, and urgency, then assign the correct priority level.
4. Automated Routing The enriched, prioritised ticket is pushed instantly into the correct queue in BMCHelix or ServiceNow - no human intervention required
5. Seamless Updates Any status change in one system is synced back to the originating platform in real time, keeping all stakeholders aligned.

The Use Case: From Alert to Action in Seconds

Scenario:

A global SaaS company receives a high-priority system outage alert from its monitoring platform. Traditionally, an engineer would copy the incident details into JIRA, manually create a ServiceNow ticket for the service desk, and send Slack updates to the incident response team.

With IntelliPaaS:

• The monitoring alert automatically triggers a new JIRAticket.
• IntelliPaaS translates the description from Japanese to English, adds relevant log snippets, and flags it as P1 Critical.
• Within seconds, a corresponding ServiceNow ticket is created, assigned to the correct incident response group, and linked to theJIRA issue.
• Both tickets stay in sync automatically — updates in one appear in the other in real time.

Impact:

• 85% faster ticket creation (seconds instead of minutes).
• Zero data loss from manual re-entry.
• Consistent prioritisation across global teams.
• 24/7 coverage without increasing headcount.

Why IntelliPaaS Leads the Pack

While other integration tools can move data from A to B, IntelliPaaS takes it further with AI-powered data transformation — the ability to not just transfer information, but improve it en route.

• Built for Complex Environments – Works across cloud, on-premand hybrid setups without forcing system changes.
• AI-Enhanced Automation – Translation, enrichment, and intelligent routing builtin, not bolted on.
• Low-Code Flexibility – Drag-and-drop simplicity with pro-code extensibility for custom workflows.
• Security & Compliance – Deploy 100% on-prem if required, with full encryption, access controls and audit trails.

From Concept to Deployment in Days

The beauty of IntelliPaaS is that you don’t need a six-month IT project to see results. Our low-code interface means you can go from idea to production-ready integration in days, not months.

• Drag. Drop. Deploy.
• No complex scripting needed.
• Fully customisable connectors and workflows

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Final Word.

When your systems can talk to each other, and your data arrives enriched, translated and ready for action, your teams can focus on solving problems — not on creating tickets.

With IntelliPaaS, “What if JIRA tickets created themselves?” is no longer a question. It’s your new reality.

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