What IntelliPaaS Enables

IntelliPaaS ensures that no inbound inquiry slips through the cracks by automatically bridging your Aircall telephony system with your Freshdesk support platform. When an inbound call is missed and a customer leaves a voicemail in Aircall, IntelliPaaS immediately creates a structured ticket in Freshdesk.

Instead of agents manually checking call logs or listening to lengthy audio recordings, the integration utilises AI to transcribe and summarise the voicemail. This concise summary is then appended directly to the Freshdesk ticket as a note, alongside the caller’s number and missed call details. This provides your support and sales teams with instant visibility into what the caller needed, allowing for rapid and context-rich follow-up.

Zero-Code to Pro-Code Flexibility

Whether you need a simple missed-call alert or a deeply customised support workflow, IntelliPaaS adapts to your organisation’s needs:

• Instant Deployment: Use pre-built, no-code templates to connect Aircall to Freshdesk in minutes, automatically routing missed call data and AI summaries to your support queue.

• Smart Routing & Tagging: Configure workflows to automatically assign tags to the ticket based on keywords detected in the AI voicemail summary (e.g., "billing issue" or "urgent request"), routing the ticket to the most appropriate agent.

• Advanced Logic: Leverage pro-code scripting to check if the caller's number already exists in your CRM or Freshdesk contacts, ensuring the new ticket is seamlessly merged with the customer's historical interaction data.

Real-World Results

Organisations deploying this automated integration via IntelliPaaS report:

• Faster Response Times: Agents understand the customer's problem instantly by reading a plain-language summary, eliminating the need to replay audio recordings.

• Zero Missed Opportunities: Every unanswered call is tracked and managed within the central Freshdesk system, ensuring complete accountability for follow-ups.

• Reduced Agent Workload: Automating the documentation process frees agents from manual data entry, allowing them to focus entirely on resolving customer issues.

• Improved Customer Satisfaction: Callers receive faster, more accurate callbacks because agents already have the context of their query before picking up the phone.

See It in Action

Watch the Video Demo:
Discover how IntelliPaaS turns missed Aircall events into actionable Freshdesk tickets. Watch the end-to-end workflow as a missed call triggers ticket creation and see how an AI-generated voicemail summary is instantly appended as a note for the agent.

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