What IntelliPaaS Enables

IntelliPaaS bridges the gap between security operations and IT support by instantly creating Freshdesk tickets for every critical PagerDuty security incident. All event urgency, priority, and key details are automatically synced, ensuring threats are never overlooked and response teams can take immediate action.

Real-time status updates mean that when an incident is resolved in PagerDuty, the linked Freshdesk ticket is also marked as resolved eliminating manual follow-up and reducing operational workload.

Zero-Code to Pro-Code Flexibility

Launch real-time incident workflows in moments with IntelliPaaS’s intuitive, no-code deployment. For organizations with advanced needs, control what incident types sync, which fields transfer, and how qualifying logic is applied. Automate every step from ticket creation to closure, while easily adapting policies or integration logic as your threat landscape changes.

Support hybrid or multi-cloud environments, enforce compliance, and seamlessly map high-priority events or custom qualifiers to ensure only relevant incidents become tickets.

Real-World Results

Security and IT teams deploying this integration see:

• Immediate ticket generation for high-priority incidents, cutting response times and letting staff focus on remediation.
• Automatically synchronized status updates, so manual tracking and administrative burden vanish.
• Reduced alert fatigue granular mapping ensures only the right incidents reach your helpdesk, improving both productivity and relevance.
• Unified audit trails and collaboration as incidents are tracked across both platforms, making follow-up, compliance, and escalation easier than ever.

See It in Action

Watch the Video Demo:

‍
See how IntelliPaaS makes every critical PagerDuty alert instantly actionable for IT teams in Freshdesk. Discover how automation accelerates and fortifies your response to modern security threats.

Accelerate your incident triage and unify IT-security operations - try IntelliPaaS for free and experience the future of security ticketing.

‍