What IntelliPaaS Enables

IntelliPaaS transforms your incident resolution process by automatically converting resolved BMC Helix tickets into well-structured Confluence articles. As soon as an incident is closed, every key detail title, description, user comments, and resolution steps is accurately captured, ensuring hard-won technical know-how is never lost.

This AI-driven workflow empowers IT teams to build a living, searchable knowledge base without lifting a finger, boosting productivity and support quality across the organization.

Zero-Code to Pro-Code Flexibility

Anyone can activate automated incident documentation in minutes using IntelliPaaS’s no-code templates. Prefer custom controls? Advanced users can fine-tune data mappings, content structure, AI prompts, or downstream integration rules to fit unique documentation standards or compliance needs.

Seamlessly deploy across cloud and on-premises environments, and extend the automation to other documentation tools or workflows as your knowledge management evolves.

Real-World Results

Organizations leveraging IntelliPaaS for knowledge management report:

• Consistent, real-time capture of incident solutions saving IT teams hours and preventing critical information from slipping through the cracks.
• Faster resolution of recurring issues, since technicians have instant access to accurate, context-rich historical fixes.
• Improved onboarding, with new team members quickly benefiting from a robust, searchable repository of past resolutions and proven solutions.
• Truly paperless documentation IT staff focus solely on solving problems, while IntelliPaaS handles all the paperwork and formatting.

See It in Action

Watch the Video Demo:

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Discover how IntelliPaaS closes the loop between IT operations and knowledge management. From Helix to Confluence, see every incident resolution instantly become accessible, shareable knowledge.

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Capture the true value of every IT solution try automated knowledge management with IntelliPaaS today.