What IntelliPaaS Enables

IntelliPaaS transforms support and engineering collaboration by automatically turning new Freshdesk tickets into actionable Jira issues, with seamless, real-time syncing of details, attachments, and updates. Whenever your support team logs or updates a ticket in Freshdesk, the corresponding issue in Jira is instantly created or mirrored, ensuring that critical support conversations drive technical triage and feature delivery without delays or gaps.

This end-to-end automation eliminates manual re-entry and lost context, keeping both support and development teams engaged, informed, and efficient.

Zero-Code to Pro-Code Flexibility

With IntelliPaaS, anyone can enable Freshdesk-to-Jira automation using simple, no-code setup just point, click, and integrate. For complex workflows, customize ticket mappings, status synchronizations, comment flows, or even add business-specific filters and logic through advanced scripting.

Whether scaling to hundreds of tickets daily or fine-tuning handoffs for a boutique operation, IntelliPaaS lets you adapt integration to your exact needs as your service and engineering teams evolve.

Real-World Results

Organizations connecting Freshdesk and Jira using IntelliPaaS achieve:

• Instant, reliable ticket-to-issue synchronization, so important support requests and feedback are never lost between teams.
• Bi-directional comment, status, and attachment updates, keeping everyone referencing the true, latest state of any issue.
• Reductions in manual update work, costly mistakes, and time lost in siloed communication.
• Unified visibility and transparency, empowering both support agents and developers to deliver faster fixes and higher-quality customer experiences.

See It in Action

Watch the Video Demo:

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Discover how IntelliPaaS makes Freshdesk-to-Jira handoffs seamless, with real-time ticket and update sync.

See a live demo of collaborative workflows that break down silos and deliver rapid resolutions.

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