What IntelliPaaS Enables

IntelliPaaS transforms IT reporting by establishing a real-time data pipeline between BMC Helix ITSM and Power BI. Instead of relying on static, manual exports or outdated daily snapshots, IT leaders gain a live view of service health. Every time an incident is created, updated, or resolved in BMC Helix, IntelliPaaS automatically pushes the latest data to your Power BI datasets.

This integration delivers instant visibility into critical metrics, including SLA compliance rates, breach warnings, open ticket volumes by priority and individual team performance ensuring that decision-makers always act on the absolute latest reality.

Zero-Code to Pro-Code Flexibility

Whether you need a standard SLA dashboard or a complex, custom analytics suite, IntelliPaaS adapts to your requirements:

• Instant Deployment: Use pre-configured templates to start streaming standard incident and SLA fields to Power BI in minutes no coding or API knowledge required.
• Custom Metrics: Easily map custom Helix fields to Power BI to track niche KPIs specific to your organisation’s goals.
• Advanced Logic: Utilise pro-code scripting to pre-process data before it hits Power BI, such as calculating custom aging buckets or filtering out non-production tickets to keep your reports clean and relevant.

Real-World Results

IT organisations implementing this integration with IntelliPaaS report:

• Elimination of "Excel Hell": No more hours spent exporting CSVs and manually massaging data; reports update themselves automatically.
• Proactive SLA Management: Managers can spot potential breaches before they happen via live dashboards, allowing them to reallocate resources immediately.
• Trusted Data: By removing manual intervention, stakeholders trust that the KPIs on the screen reflect the true state of IT operations.
• Faster Improvements: With clear visibility into bottlenecks and resolution trends, teams can rapidly identify and fix process gaps.

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See It in Action

Watch the Video Demo:
See how IntelliPaaS connects BMC Helix ITSM with Power BI to deliver real-time visibility into incident management and SLA performance. Watch the dashboard update instantly as tickets are modified in Helix.