What IntelliPaaS Enables

IntelliPaaS empowers modern IT teams to automate incident management by seamlessly syncing tickets between BMC Helix ITSM and Jira. Every ticket, comment, and attachment is kept up to date across platforms, eliminating manual work and communication lapses.

• AI-powered translation enables ticket summaries to be instantly available in traditional Chinese, perfect for cross-region and multilingual teams.
• SLA enrichment ensures that each ticket includes real-time urgency and response deadlines, so issues can always be prioritized correctly.
• Bidirectional updates keep all stakeholders whether they live in Helix, Jira, or both fully in sync at all times, with notifications delivered instantly in Teams and Slack.

Zero-Code to Pro-Code Flexibility

IntelliPaaS lets anyone from business analysts to IT architects configure, deploy, and extend integrations:

• Deploy ready-made, no-code templates for ticket sync, notifications, and translation no technical skills required.
• Use a visual builder or custom scripts for advanced workflows, complex field mapping, or integration with additional systems such as ServiceNow, SAP, and HR tools.
• Benefit from cloud, on-prem, and air-gapped deployment models with enterprise-grade data residency and security.

Real-World Results

Organizations leveraging IntelliPaaS integrations have reported:

• Significant reductions in duplicate entries, unaddressed tickets, and manual escalations.
• Dramatic improvements in mean time to respond and resolve, supported by SLA-rich ticket data.
• A culture of global collaboration, as AI-powered translation tears down language barriers between support teams in different regions.
• Freedom for IT teams to focus on higher-value problem-solving instead of repetitive copy-paste and status updates.

See It in Action

Watch the Video Demo:‍

Experience how IntelliPaaS keeps BMC Helix and Jira in perfect sync, enhances SLA monitoring, and bridges the communication divide for global teams.