Jira and ServiceNow Ticket Sync

Jira <-> ServiceNow

Bidirectional Ticket and Status Sync

When engineering teams work in Jira and IT support teams work in ServiceNow, every ticket that needs attention from both sides has to be manually created and kept updated in two places. Status changes get missed, comments don't cross over, and by the time an incident is resolved in one platform the other still shows it open. This integration pack creates a fully bidirectional connection between Jira and ServiceNow. When a new issue is created in Jira, a matching incident is automatically generated in ServiceNow with full details. Any updates - status changes, priority shifts, comments and attachments - sync in real time across both platforms. When a support agent resolves or comments on a ServiceNow incident, those changes immediately reflect back in Jira so both teams always work from the same current record.

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Jira + ServiceNow

Real-Time Bidirectional Ticket and Status Sync between Jira and ServiceNow

See how IntelliPaaS bridges Jira and ServiceNow with bidirectional synchronisation. Create an issue in Jira, see a matching incident in ServiceNow instantly - then watch status changes, comments, attachments and priority shifts sync automatically in both directions.

Why Deploy This Use Case

A new issue is created in Jira and IntelliPaaS automatically generates a matching incident in ServiceNow with the same subject, description and priority.
The status is updated in Jira from open to in progress - the ServiceNow incident reflects the change within seconds.
A comment is added in Jira and appears on the ServiceNow incident immediately, and vice versa.
A file attachment is added in Jira and transferred to the corresponding ServiceNow incident automatically.
The incident is resolved in ServiceNow and the linked Jira issue closes automatically.