Dynatrace <-> PagerDuty

Automated on-call escalation from Dynatrace problem alerts to PagerDuty for faster incident response.

When Dynatrace detects a critical performance issue, your on-call engineers need to know immediately. This integration pack automatically triggers a PagerDuty escalation the moment a new problem is logged in Dynatrace, eliminating manual monitoring and ensuring the right team is alerted without delay. IntelliPaaS listens continuously for new Dynatrace problem alerts, extracts the issue details and pushes them directly to PagerDuty to create an escalation assigned to the correct on-call group. Critical problems are addressed the moment they occur.

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Dynatrace -> PagerDuty

See Automated On-Call Escalation in Action

Watch how IntelliPaaS detects a Dynatrace problem and automatically creates a PagerDuty escalation assigned to the correct on-call group in real time.

Why Deploy This Use Case

A new problem is simulated in Dynatrace using the API to represent a real system issue
The problem is confirmed as successfully logged in the Dynatrace environment
IntelliPaaS detects the inbound Dynatrace event and processes the payload successfully
A new escalation is automatically created in PagerDuty and assigned to the correct on-call group with the problem details from Dynatrace

Use Case Highlights

Real-Time On-Call Escalation

The moment Dynatrace detects a new problem, IntelliPaaS automatically creates a PagerDuty escalation so the right engineers are notified without delay.

Correct On-Call Group Assignment

Escalations are automatically routed to the appropriate on-call group in PagerDuty based on the problem details passed from Dynatrace.

Elimination of Manual Monitoring

Remove the need for engineers to manually watch Dynatrace dashboards and trigger escalations. IntelliPaaS handles detection and notification automatically.

Reduced Alert Fatigue

Structured, contextual escalations replace noisy manual processes, giving your on-call team clear and actionable information the moment an issue occurs.

Faster Mean Time to Respond

By bridging Dynatrace problem detection directly to PagerDuty escalations, your engineering team can begin resolving issues significantly faster than with manual workflows.