Dynatrace <-> Jira

Automated high-priority issue creation in Jira from Dynatrace problem alerts for faster developer response.

When Dynatrace detects a critical service failure, your development team needs a ticket immediately. This integration pack automatically creates a high-priority issue in Jira Service Management the moment a new problem is logged in Dynatrace, eliminating manual monitoring and ensuring developers are alerted without delay. IntelliPaaS listens continuously for new Dynatrace problem alerts, extracts key details such as the problem title and severity, and pushes them directly into Jira with the correct priority assigned. Critical problems are escalated to the right team the moment they occur.

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Dynatrace -> Jira

See Automated Jira Issue Creation in Action

Watch how IntelliPaaS detects a Dynatrace problem and automatically creates a high-priority Jira issue in real time, complete with the exact problem details from Dynatrace.

Why Deploy This Use Case

A new problem titled Payment Service Failure is simulated in Dynatrace using a custom API
The problem is confirmed as successfully logged in the Dynatrace dashboard
IntelliPaaS detects the inbound Dynatrace event and processes the payload successfully
A matching high-priority Jira issue is automatically created with the exact Payment Service Failure title from Dynatrace

Use Case Highlights

Real-Time Issue Creation

The moment Dynatrace logs a new problem, IntelliPaaS automatically creates a matching high-priority issue in Jira so your development team can act immediately.

Accurate Problem Title Mapping

The exact problem title from Dynatrace is passed directly into the Jira issue, giving developers clear and accurate context without any manual re-entry.

Automated Priority Assignment

Problem severity data from Dynatrace is mapped to the correct Jira priority level, ensuring critical issues are flagged for immediate action from the moment they are created.

Elimination of Manual Monitoring

Remove the need for developers or operations staff to manually watch Dynatrace dashboards and raise tickets. IntelliPaaS handles detection and issue creation automatically.

Faster Incident Resolution

By bridging Dynatrace problem detection directly to Jira issue tracking, your engineering team receives actionable tickets immediately, significantly reducing time to resolution.