Dynatrace <-> BMC Helix

Automated incident creation in BMC Helix from Dynatrace problem alerts for faster IT service response.

When Dynatrace detects an application performance problem, your IT service management platform needs to know immediately. This integration pack automatically creates a high-priority incident in BMC Helix the moment a new problem is logged in Dynatrace, eliminating manual monitoring and ensuring your support teams are alerted without delay. IntelliPaaS listens continuously for new Dynatrace problem alerts, extracts key details such as the problem description and severity, and pushes them directly into BMC Helix with the correct priority assigned. Critical issues are actioned the moment they are detected.

Try For Free

Dynatrace -> BMC Helix

See Automated Incident Creation in Action

Watch how IntelliPaaS detects a Dynatrace problem and automatically generates a high-priority BMC Helix incident in real time.

Why Deploy This Use Case

An application performance issue is simulated by creating a new problem in Dynatrace via the API
The problem is confirmed as successfully logged in the Dynatrace dashboard
IntelliPaaS detects the inbound Dynatrace event and processes the payload to a success status
A matching high-priority incident is automatically created in BMC Helix with the problem details from Dynatrace

Use Case Highlights

Real-Time Incident Creation

The moment Dynatrace logs a new problem, IntelliPaaS automatically creates a corresponding high-priority incident in BMC Helix so your support team can respond immediately.

Automated Priority Assignment

Problem severity data from Dynatrace is mapped to the correct BMC Helix priority fields, ensuring critical issues are escalated appropriately from the moment they are created.

Elimination of Manual Monitoring

Remove the need for operations staff to manually watch Dynatrace dashboards and raise incidents. IntelliPaaS handles detection and ticket creation automatically.

Faster Mean Time to Respond

By bridging Dynatrace application monitoring directly to BMC Helix incident management, your team receives actionable tickets the moment a problem arises.

Reduced Alert Fatigue

Structured, contextual incidents replace noise-heavy manual processes, giving your support team clear and prioritised information to act on without delay.