Connect ServiceNow Without Constraints

IntelliPaaS seamlessly connects ServiceNow with your core business systems, enabling no-code integration for ITSM workflow automation, service catalogue management and enterprise change orchestration across cloud, on-prem and hybrid environments.

ServiceNow Integration Capabilities

• Create, update and manage incidents, change requests and service catalogue items.
• Manage users, roles and groups for identity and access provisioning workflows.
• Automate knowledge base article creation and update workflows programmatically.
• Manage UI policies, script includes, changesets and workflow configurations.
• Sync ServiceNow CMDB, incident and change data bidirectionally with monitoring and DevOps platforms.
• Support for ServiceNow Tokyo, Utah, Vancouver and subsequent releases on cloud and on-premise.

Common Integration Scenarios

• Auto-create ServiceNow incidents from alerts in monitoring, APM and security platforms.
• Sync change requests bidirectionally with CI/CD, release management and project tools.
• Push ServiceNow service catalogue requests to ERP and procurement systems for fulfilment.
• Replicate CMDB configuration item data to analytics platforms for asset and capacity reporting.
• Automate user provisioning and deprovisioning workflows from HR and identity systems.

Deployment Options

• SaaS or private cloud deployment.
• On-premise or air-gapped environments.
• Containerised deployment for scalability.
• Support for ServiceNow cloud instances with OAuth 2.0 and basic authentication.

Why IntelliPaaS

• No-code to pro-code flexibility for all integration needs.
• End-to-end security with ServiceNow OAuth 2.0 and service account credential management.
• Reusable templates and kits for rapid deployment.
• Enterprise-grade observability with monitoring, alerting and audit logging.